| Articles: Healthcare |
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Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
Daily News,
Posted 23 Aug 2007
With customer service playing an increasingly important role as a competitive differentiator in the healthcare industry, facilities must place greater emphasis on customer interactions.
Daily News,
Posted 15 Aug 2007
A new study says that, for consumers seeking health information online, relevance matters more than trust, and that search-engine optimization is a must for healthcare companies.
Daily News,
Posted 16 Jul 2007
The use of the Internet in healthcare services will benefit patients and healthcare providers alike--as soon as security concerns are addressed.
Daily News,
Posted 05 Jul 2007
The business of medicine and the care of patients are not the same thing; for both segments, customers is difficult to define.
Insight,
Posted 01 Jul 2007
The market for mobile applications hasn't reached mainstream adoption just yet, but is poised to hit the $9 billion mark by 2011; device makers, service providers, and software vendors all may contribute.
Daily News,
Posted 30 May 2007
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
Daily News,
Posted 30 May 2007
A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
Daily News,
Posted 16 Nov 2006
The next wave of CRM applications.
Viewpoints,
Posted 01 Nov 2006
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
Daily News,
Posted 06 Sep 2006
How far can the notion of a virtual team go?
Viewpoints,
Posted 01 Sep 2006
Local and national governments are turning to CRM to satisfy the citizen-as-consumer.
Insight,
Posted 01 Aug 2006
As healthcare providers turn to electronic records, CRM finds its way into the practice.
Insight,
Posted 01 Jul 2006
CosmoCom helps hearing impaired callers stay connected.
REAL ROI,
Posted 01 Jun 2006
New deals by Neocase and LiteScape focus on collaborative efforts with the big dogs.
Daily News,
Posted 08 May 2006
Six truths about making CRM process changes to your organization.
Viewpoints,
Posted 01 Apr 2006
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
Daily News,
Posted 10 Mar 2006
"The biggest key to getting customers to buy is a quick response."
REAL ROI,
Posted 01 Mar 2006
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Daily News,
Posted 24 Feb 2006
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