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Articles: Healthcare
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
ID Analytics' new authentication solution looks to break high-cost boundaries.
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
As healthcare becomes more technologically advanced, are patients better served?
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
Oracle connects its Siebel Contact Center application to its Oracle Adverse Event Reporting System, targeting pharmaceutical companies.
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
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