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| Articles: Healthcare |
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The new service offers biometrically authorized payments via phone, providing convenience and security.
Daily News,
Posted 24 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
Daily News,
Posted 22 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Daily News,
Posted 22 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
Daily News,
Posted 12 Dec 2008
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Daily News,
Posted 11 Dec 2008
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Daily News,
Posted 10 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Daily News,
Posted 14 Nov 2008
The company's new outbound messaging offerings will first target financial services and healthcare industries.
Daily News,
Posted 13 Nov 2008
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Daily News,
Posted 28 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Daily News,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Daily News,
Posted 01 Oct 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
Daily News,
Posted 29 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Daily News,
Posted 25 Sep 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Daily News,
Posted 18 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
Daily News,
Posted 17 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Daily News,
Posted 16 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
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