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Articles: Healthcare
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
What do customers think of customer service?
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
Dynamic documents extend the lifespan of your work.
A process-based approach is key.
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
The new service offers biometrically authorized payments via phone, providing convenience and security.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Gartner points to the continued evolution of software-as-a-service implementations.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Mastering the multi-sourced call center.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
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