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Articles: Healthcare
Think about what you're giving off when you're giving in to pressure.
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
In the Age of the Customer, customers demand attention.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Five questions to get to real ROI.
One fundamental mistake can cost you.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Online self-service portals can become high-performance growth engines amid challenging economic times.
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Assisted living is a growth industry, but one suffering from information overload.
New research from Forrester warns companies to invest in customer service — or else.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
New unified communication offerings are geared to help companies cut costs while improving customer service.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
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