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Articles: Healthcare
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Leading medical association relies on Vovici for intelligent decision-making data.
New federal laws have "thrown everything up for question"
The solution combines many social media and customer service tools in a single offering.
Communicate early, be highly interactive, and automate
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Definitely not all for one and one for all.
The execution of live chat can make or break the conversion.
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Boost sales while recovering from the recession.
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
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