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Articles: Healthcare
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Boost sales while recovering from the recession.
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
The purchase allows the life sciences CRM vendor to increase the breadth of its OneKey healthcare data.
Maybe so, but only if the healthcare industry can better diagnose and care for its patients.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Pundits and company executives believe that the new IP Office 5 expands functionality while improving simplicity -- two factors deemed prerequisites for success in this sector.
A new study finds more agent jobs were lost than gained in the fourth quarter of '08.
Why consumers need to examine the full story on Electronic Health Record privacy.
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