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Articles: Healthcare
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
"Tremendous" buying power is shown by this critical audience for marketers
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Leading medical association relies on Vovici for intelligent decision-making data.
New federal laws have "thrown everything up for question"
The solution combines many social media and customer service tools in a single offering.
Communicate early, be highly interactive, and automate
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Definitely not all for one and one for all.
The execution of live chat can make or break the conversion.
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
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