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Articles: Healthcare
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
There's a fine line between giving and gimmick.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Adobe DPS cuts production time and cost for the medical device company.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Apps support devices from Epson, Jawbone, Meta, Oculus, and Vuzix
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Today's large retailers are connecting with customers in new ways.
Mobile clienteling and communities solution will help retailers connect with customers.
Cegedim's life sciences-specific CRM solution provides a single platform that brings multiple channels together.
Speed of SAP HANA is one route to better customer and employee experiences.
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
SAP Patient Relationship Management lets healthcare providers compete for and service their patients.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.
Communication is good, overkill is not.
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