Articles: Healthcare
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
SAP Patient Relationship Management lets healthcare providers compete for and service their patients.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.
Communication is good, overkill is not.
Data has no value unless you mine it quickly and effectively.
Recurring revenue technology advances make it possible.
Whatever your profession, hearing what your customers say is crucial.
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Businesses that embrace "being useful" will win out.
Debuts IBM Watson Engagement Advisor for omnichannel support.
Merger to provide clients with expanded content strategy, creation, distribution, and analytics services.
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
TalkRx keeps a small, family-owned drugstore chain competitive with national rivals.
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Companies: Healthcare
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