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Articles: Healthcare
Leading medical association relies on Vovici for intelligent decision-making data.
New federal laws have "thrown everything up for question"
The solution combines many social media and customer service tools in a single offering.
Communicate early, be highly interactive, and automate
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Definitely not all for one and one for all.
The execution of live chat can make or break the conversion.
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Boost sales while recovering from the recession.
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
The purchase allows the life sciences CRM vendor to increase the breadth of its OneKey healthcare data.
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