Voice application provides automated customer service for multiple health-benefits programs.
Daily News,
Posted 03 Oct 2011
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
Front Office,
Posted 01 Oct 2011
YouBeauty enlists Extole to launch a social media campaign
REAL ROI,
Posted 01 Oct 2011
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
REAL ROI,
Posted 01 Oct 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
REAL ROI,
Posted 01 Oct 2011
Magazine Features,
Posted 01 Oct 2011
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
Magazine Features,
Posted 01 Oct 2011
"Tremendous" buying power is shown by this critical audience for marketers
Magazine Features,
Posted 01 Sep 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
Leading medical association relies on Vovici for intelligent decision-making data.
Daily News,
Posted 07 Jun 2011
New federal laws have "thrown everything up for question"
Insight,
Posted 18 May 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
Communicate early, be highly interactive, and automate
Viewpoints,
Posted 24 Jan 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
Daily News,
Posted 20 Jan 2011
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
Daily News,
Posted 30 Nov 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Daily News,
Posted 18 Oct 2010
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
The execution of live chat can make or break the conversion.
Viewpoints,
Posted 05 Oct 2010
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