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Articles: Healthcare
Managed care organizations are broadening the reach of their Web sites to better serve their members, providers, staffs, and brokers.
CRM united the company's information, which was had been housed in different systems.
In a six-nation survey of nearly 6,000 individuals, Americans gave their highest level of satisfaction to postal services, banks, and utility companies--none of which earned the approval of even half the survey base.
Divesh Sisodraker, who served as Pivotal's CFO for almost three years, has been named president and CEO of Chinadotcom's CRM software division.
Customer strategies will inevitably be affected as thousands of public companies, and even many of their privately held peers, adopt the requisite policies.
Inova executives agreed that it was essential to first tackle training.
That's because good plans don't come from looking at the most information, but from looking at the right information.
According to the report, health insurance carriers are lagging in customer service and support.
WebSideStory has released HitBox Enterprise 9; Pivotal has introduced new and enhanced functionality for its Pivotal Healthcare Insurance solution; Portal Software has added features to its convergent billing solution; and Initiate Systems has announced the availability of Initiate Identity Hub 4.0.
A mobile piece makes it possible for Intuitive sales reps to capture critical data in real time.
A major business-process shift is taking place, where sales reps are letting technology do the talking to doctors.
Annette Walker, senior vice president, strategy, Memorial Care Centers, tells how a little can data lead to an extra $7 million a year.
Gartner CRM Excellence award winners prove ROI is possible
Harvard Pilgrim Health Care promotes CRM benefits on billboards; online billing today, self-service tomorrow; "a gratifying measure," says CEO
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