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Articles: Healthcare
The next wave of CRM applications.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
How far can the notion of a virtual team go?
Local and national governments are turning to CRM to satisfy the citizen-as-consumer.
As healthcare providers turn to electronic records, CRM finds its way into the practice.
CosmoCom helps hearing impaired callers stay connected.
New deals by Neocase and LiteScape focus on collaborative efforts with the big dogs.
Six truths about making CRM process changes to your organization.
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
"The biggest key to getting customers to buy is a quick response."
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
Storing patient medical records electronically and new regulations from governments will contribute to spending.
A vision-correction practice integrates with GoldMine for sharp results.
Healthcare organizations are striving to improve customer relationships in three critical ways.
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Government, financial services, and manufacturing head up IBM's Global Business Security Index, a trend barometer of increased criminal intent in attacks.
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