Articles: Healthcare
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
ID Analytics' new authentication solution looks to break high-cost boundaries.
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
As healthcare becomes more technologically advanced, are patients better served?
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
Oracle connects its Siebel Contact Center application to its Oracle Adverse Event Reporting System, targeting pharmaceutical companies.
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
With customer service playing an increasingly important role as a competitive differentiator in the healthcare industry, facilities must place greater emphasis on customer interactions.
A new study says that, for consumers seeking health information online, relevance matters more than trust, and that search-engine optimization is a must for healthcare companies.
The use of the Internet in healthcare services will benefit patients and healthcare providers alike--as soon as security concerns are addressed.
The business of medicine and the care of patients are not the same thing; for both segments, customers is difficult to define.
The market for mobile applications hasn't reached mainstream adoption just yet, but is poised to hit the $9 billion mark by 2011; device makers, service providers, and software vendors all may contribute.
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
The next wave of CRM applications.
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