Articles: Healthcare
Healthcare organizations are striving to improve customer relationships in three critical ways.
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Government, financial services, and manufacturing head up IBM's Global Business Security Index, a trend barometer of increased criminal intent in attacks.
The healthcare industry will drive software spending growth through 2009.
Sales execution concerns and closing fewer megadeals hamper the company's growth.
Customers feel more protected in case of emergency and would pay to have information stored that way.
The number of offshore suppliers and more client selectivity are contributing to the drop.
Business outsourcing provider Pearson Government Solutions answers the call of thousands who take employment for granted with those who cannot.
Customer advocates challenge loyalty card holders' anonymity; an expert cautions that ID fraud issues cut both ways.
The upsurge in cyber crime is leading many managers to adopt more best-of-breed security solutions.
The NCI's cancer information portal leads this quarter's ACSI survey.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
The deal will allow Dictaphone to concentrate on healthcare, and NICE may grow vertically.
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
A new partnership between Skylight Systems and Gallup expands in-room service and data gathering options.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
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