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Articles: Healthcare
The number of offshore suppliers and more client selectivity are contributing to the drop.
Business outsourcing provider Pearson Government Solutions answers the call of thousands who take employment for granted with those who cannot.
Customer advocates challenge loyalty card holders' anonymity; an expert cautions that ID fraud issues cut both ways.
The upsurge in cyber crime is leading many managers to adopt more best-of-breed security solutions.
The NCI's cancer information portal leads this quarter's ACSI survey.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
The deal will allow Dictaphone to concentrate on healthcare, and NICE may grow vertically.
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
A new partnership between Skylight Systems and Gallup expands in-room service and data gathering options.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Managed care organizations are broadening the reach of their Web sites to better serve their members, providers, staffs, and brokers.
CRM united the company's information, which was had been housed in different systems.
In a six-nation survey of nearly 6,000 individuals, Americans gave their highest level of satisfaction to postal services, banks, and utility companies--none of which earned the approval of even half the survey base.
Divesh Sisodraker, who served as Pivotal's CFO for almost three years, has been named president and CEO of Chinadotcom's CRM software division.
Customer strategies will inevitably be affected as thousands of public companies, and even many of their privately held peers, adopt the requisite policies.
Inova executives agreed that it was essential to first tackle training.
That's because good plans don't come from looking at the most information, but from looking at the right information.
According to the report, health insurance carriers are lagging in customer service and support.
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