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Articles: Healthcare
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Today's large retailers are connecting with customers in new ways.
Mobile clienteling and communities solution will help retailers connect with customers.
Cegedim's life sciences-specific CRM solution provides a single platform that brings multiple channels together.
Speed of SAP HANA is one route to better customer and employee experiences.
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
SAP Patient Relationship Management lets healthcare providers compete for and service their patients.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.
Communication is good, overkill is not.
Data has no value unless you mine it quickly and effectively.
Recurring revenue technology advances make it possible.
Whatever your profession, hearing what your customers say is crucial.
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Businesses that embrace "being useful" will win out.
Debuts IBM Watson Engagement Advisor for omnichannel support.
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Companies: Healthcare
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