Articles: Healthcare
Upgrades include integrations between customer service and care management to provide single view of all customer interactions.
With the new application, life sciences firms can deliver more personalized customer interactions.
There's more to patient care than what happens within a hospital's walls.
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
The learning-based gamification program teaches reps better sales techniques.
The multichannel cloud contact center solution provides IVR, agent infrastructure, and automated prescription reminders for a mail-order pharmacy.
There's rising consumer demand for—and acceptance of—connected devices.
Yardi Senior CRM is integrated with the full Yardi Senior Living Suite and features sales, marketing, and mobility tools.
The open-source offering will enable organizations to better use data for effective predictive analytics.
The solution delivers marketing tools while adhering to HIPAA regulations.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
WE Prospect lets users create ultra-segmented audiences.
Today's innovations are only the beginning.
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
There's a fine line between giving and gimmick.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Adobe DPS cuts production time and cost for the medical device company.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
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Companies: Healthcare
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