| Articles: Financial Services/Banking |
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New York Life streamlines its workforce, vastly improving internal metrics.
REAL ROI,
Posted 01 Jul 2009
Since roadblocks on the implementation superhighway often come down to human factors, we've collected 10 of the most common and the most costly — to help you avoid them.
Magazine Features,
Posted 01 Jul 2009
Customer Experience Summit '09: Improving the customer experience starts with a hard look in the mirror.
Insight,
Posted 01 Jul 2009
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Daily News,
Posted 29 Jun 2009
Forrester Customer Experience Forum '09: A Day Two keynote stressed that the pinnacle of online capabilities yet awaits.
Daily News,
Posted 24 Jun 2009
Forrester Customer Experience Forum '09: Opening keynote stresses the importance of possessing heart, brains, and courage in the pursuit of experience-based differentiation.
Daily News,
Posted 23 Jun 2009
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
Daily News,
Posted 23 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
Industry pundits say the latest initiatives will help the company play catch-up.
Daily News,
Posted 11 Jun 2009
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Daily News,
Posted 11 Jun 2009
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Magazine Features,
Posted 01 Jun 2009
Financial software developer Advent uses InQuira to show it's what you know and who you know.
REAL ROI,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
Pent-up demand for integrated telephony and business applications will drive adoption through 2013, according to new research findings.
Daily News,
Posted 28 May 2009
Segmentation and analytics drive revenue generation and loyalty.
Viewpoints,
Posted 25 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
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Companies: Financial Services/Banking
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