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Articles: Financial Services/Banking
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
How credit card companies are making the most of their existing relationships.
Be prepared to act on customer feedback.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Unifying the sales process and the CRM system is essential.
Pundits say the company's latest release tightens competition in the QM space.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
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