| Articles: Financial Services/Banking |
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One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
Daily News,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 24 Aug 2009
Citing heavy demand, the research firm unveiled its first-ever evaluation of nine vendors in the rapidly maturing space.
Daily News,
Posted 13 Aug 2009
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
Daily News,
Posted 12 Aug 2009
Financial services firms need to look at more than just monetary compensation to keep employees engaged, according to a new study.
Daily News,
Posted 11 Aug 2009
RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
Daily News,
Posted 07 Aug 2009
Think you know the score? Guess again.
Web-Only Bonus Articles,
Posted 05 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Insight,
Posted 05 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
Daily News,
Posted 29 Jul 2009
CRM player plans to integrate proactive service offerings and to focus on point solutions.
Daily News,
Posted 29 Jul 2009
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
Daily News,
Posted 23 Jul 2009
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
Daily News,
Posted 18 Jul 2009
One pundit forecasts the company's service management solution is the first of many we can expect to come down the pike.
Daily News,
Posted 16 Jul 2009
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
Viewpoints,
Posted 15 Jul 2009
The enterprise feedback management vendor scoops up an online-survey software player.
Daily News,
Posted 14 Jul 2009
Consumers continue to look for additional value through loyalty programs. Millennials show the highest increase in participation.
Daily News,
Posted 13 Jul 2009
A new Forrester Research report highlights the return on investment in social media communities.
Daily News,
Posted 11 Jul 2009
Bolstering search, integration, and queuing, the company looks to emphasize hard ROI and customer satisfaction in its latest release.
Daily News,
Posted 09 Jul 2009
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Companies: Financial Services/Banking
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