Articles: Financial Services/Banking
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Research finds consumers want future interactions with financial services companies to feel local and personal.
The need for better communication is leading marketers to up their game.
The platform lets merchants insert ads into payment cards.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
A hosted integrated desktop will be made available to mutual fund dealers, broker dealers, and life insurance distributors across North America.
TV advertisements showcase the Bank's commitment to exceptional customer service
Huntington Bank returned to profitability quickly by re-engineering its customer service processes.
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Westpac Group installs Holly Connects platform to address customer service woes.
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
The $24.6 million deal extends Verint's reach into the local branch banking industry.
New features and functionality increase productivity and cost-effectiveness in collections.
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
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Companies: Financial Services/Banking
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