Articles: Financial Services/Banking
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Westpac Group installs Holly Connects platform to address customer service woes.
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
The $24.6 million deal extends Verint's reach into the local branch banking industry.
New features and functionality increase productivity and cost-effectiveness in collections.
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The solution combines many social media and customer service tools in a single offering.
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Pitney Bowes and others reveal digital delivery service applications
The solution is the first customer care solution developed specifically for the smartphone.
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
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Companies: Financial Services/Banking
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