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Articles: Financial Services/Banking
"Glocalize" your offerings to give customers what they want.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Solution provides foundation for better tracking of customer identity data.
Enterprise application providers call ERP, CRM solutions "complementary."
Customers expect more from their banks, and customer service is the biggest point of contention.
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Retailers lead all verticals with social media investments
Concentric will add LiveOps Platform and applications to its product offering.
The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings.
The company will help financial institutions take action on customer complaints.
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Research finds consumers want future interactions with financial services companies to feel local and personal.
The need for better communication is leading marketers to up their game.
The platform lets merchants insert ads into payment cards.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
A hosted integrated desktop will be made available to mutual fund dealers, broker dealers, and life insurance distributors across North America.
TV advertisements showcase the Bank's commitment to exceptional customer service
Huntington Bank returned to profitability quickly by re-engineering its customer service processes.
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
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