Articles: Financial Services/Banking
The strategic acquisition of Customer Effective strengthens Hitachi's CRM capabilities and resources and position in the financial services industry.
Companies can rebound by providing more multichannel customer service options.
End-to-end CRM and marketing automation system delivers new capabilities to drive new business and ensure compliance.
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
Merchants and banks tie sales to past purchase behavior.
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Expand your insights with a hub and spoke model.
Updated standards are designed to help organizations make payment security business-as-usual.
Gain more value from employees and customers with gamification processes.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
Marketers voice value of big data, challenges of incorporating a 360-degree view.
Advances in speech security have made it more feasible and reliable as a call center tool.
3C Logic helps a credit counseling service 'keep up with customers.'
Company introduces Cloud Marketplace, new Sales Cloud capabilities.
The platform reinvents the traditional social media command center.
New features in TRIAD 9 Customer Manager help clients manage customer and account relationships with advanced analytics
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Solution uses customer data to create a 360-degree view of a relationship based on account-level data, online and mobile banking activity, debit card and electronic bill pay usage.
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Companies: Financial Services/Banking
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