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Articles: Financial Services/Banking
Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Few firms use CRM systems to their full effect.
A journey-based approach for better sales and service.
Companies concerned about data security have more hybrid (public and private) cloud computing options.
The company developed its solution with Intuition Intelligence.
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
"Glocalize" your offerings to give customers what they want.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Solution provides foundation for better tracking of customer identity data.
Enterprise application providers call ERP, CRM solutions "complementary."
Customers expect more from their banks, and customer service is the biggest point of contention.
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Retailers lead all verticals with social media investments
Concentric will add LiveOps Platform and applications to its product offering.
The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings.
The company will help financial institutions take action on customer complaints.
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Research finds consumers want future interactions with financial services companies to feel local and personal.
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