| Articles: Financial Services/Banking |
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Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Daily News,
Posted 02 Jun 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
FundNET installs Ifbyphone to redefine call-in support for financial services clients
REAL ROI,
Posted 15 Apr 2011
Pitney Bowes and others reveal digital delivery service applications
Insight,
Posted 15 Apr 2011
The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Daily News,
Posted 18 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
Daily News,
Posted 14 Feb 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Daily News,
Posted 02 Dec 2010
Six weeks after resigning from Oracle under a cloud of controversy, Charles Phillips is handed the reins at Infor.
Daily News,
Posted 04 Nov 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Viewpoints,
Posted 25 Oct 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
The provider of communications services looks to enhance its collections offering.
Daily News,
Posted 20 Oct 2010
Virtual agents are the newest channel for customer service.
Viewpoints,
Posted 19 Oct 2010
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Daily News,
Posted 13 Oct 2010
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
REAL ROI,
Posted 22 Sep 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Daily News,
Posted 18 Aug 2010
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Companies: Financial Services/Banking
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