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Articles: Financial Services/Banking
Technology allows customers to pay by phone 24/7.
Many financial institutions are still not exploiting social media despite changing customer needs.
The Dialog Suite lets companies improve interactions with customers.
A new survey finds that adding financial-management tools and rewarding consumers could increase use of mobile phones as payment devices.
Launches Privacy Suite for customers, service providers.
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
The offering will enable organizations to manage compliance across the enterprise, prepare for audits, and meet regulatory requirements.
Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Few firms use CRM systems to their full effect.
A journey-based approach for better sales and service.
Companies concerned about data security have more hybrid (public and private) cloud computing options.
The company developed its solution with Intuition Intelligence.
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
"Glocalize" your offerings to give customers what they want.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Solution provides foundation for better tracking of customer identity data.
Enterprise application providers call ERP, CRM solutions "complementary."
Customers expect more from their banks, and customer service is the biggest point of contention.
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Companies: Financial Services/Banking
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