Articles: Financial Services/Banking
Marketing to this booming demographic takes more than just translating English into Spanish.
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
Recognize and shower appreciation on those customers who really cover the costs.
The recent increase in interest rates is already affecting the spending habits of low- and middle-income consumers.
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
S1 aims to transform financial call centers into relationship centers.
Financial institutions are noticeably improving their data management.
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
The research and information giant adds CRM to its host of services.
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
Several new solutions aim to put greater power on the teller and tele-agent desktop.
Retail banks are targeting small-business owners to build the profitability of those relationships.
The global bank revamps its online experience and improves contact center interactions as a result.
Improving what your most outspoken worker says to your customers.
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Companies: Financial Services/Banking
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