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Articles: Financial Services/Banking
The global bank revamps its online experience and improves contact center interactions as a result.
Improving what your most outspoken worker says to your customers.
BoA implements Apptera's Spanish-language speech application; Colonial Life deploys QlikTech; and more.
Predefined business rules make it possible for the technology to personalize everything from email messages to requests to offline bankers without heavy intervention from the IT team.
Quadstone defined a five-step model for proper follow-through on customer service inquiries.
In a six-nation survey of nearly 6,000 individuals, Americans gave their highest level of satisfaction to postal services, banks, and utility companies--none of which earned the approval of even half the survey base.
The online currency trading firm was missing the back-end analytics crucial for effective prospecting and campaigning.
IT organizations want solutions that improve their customers' experiences.
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
Customer strategies will inevitably be affected as thousands of public companies, and even many of their privately held peers, adopt the requisite policies.
Today's complete banking solutions help bank personnel elevate customer service levels while increasing revenues by making targeted offers of additional products and services.
To accommodate the needs of its customers, H&R Block sought a comprehensive search solution that would simplify the navigation of its site for users of its Internet-based products and services.
Capture the mythical creature known as The Lifelong Customer.
Two of the most tangible results are a 90 percent first call resolution rate, and the reduction of customer call handling time by 20 seconds.
Banks are choosing to focus more of their security efforts on identity management, rather than scattering resources across multiple systems.
No amount of cultural change will stand if data cannot flow freely and reliably.
Version 7.7 of Siebel's product suite comes nearly a year after the most recent significant release, 7.5.3.
Customers relying on the Web sites of the top U.S. retail banks are unlikely to have a satisfactory experience, according to a new study by the Allen Bonde Group, a market research and management consulting firm based in Wellesley Hills, MA.
CRM systems must collect the metrics that ensure accountability.
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