Articles: Financial Services/Banking
A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Professional services firms' adoption of CRM has been low; analytics functionality and the hosted model may help raise it.
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
Europe is setting an example of best outsourcing practices that American business might want to follow.
A credit union uses service as a competitive advantage over price.
Banks need to do a better job of making consumers aware of online payment options and benefits.
More companies are expected to eliminate monthly fees to attract more online bill payers as gen Xers and Yers drive the growth of Internet banking.
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
Where are financial services providers in the CRM maturation process?
A financial services firm reinvests in support.
Financial services firms have retargeted their investments in customer-facing processes and are reaping the rewards.
How financial services organizations can move up to the next level of CRM; banks still have a lot to learn, particularly when it comes to channel integration strategies.
The company has been under a year-long investigation by the private-sector self-regulatory organization for allegedly misleading its smaller clients about investments.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
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Companies: Financial Services/Banking
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