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Articles: Financial Services/Banking
Some organizations grapple with attaching bottom-line value to their revamped Web sites, but crafting ROI models can help.
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
Citizens National Bank turns to a smaller CRM company for bigger results.
A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Professional services firms' adoption of CRM has been low; analytics functionality and the hosted model may help raise it.
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
Europe is setting an example of best outsourcing practices that American business might want to follow.
A credit union uses service as a competitive advantage over price.
Banks need to do a better job of making consumers aware of online payment options and benefits.
More companies are expected to eliminate monthly fees to attract more online bill payers as gen Xers and Yers drive the growth of Internet banking.
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
Where are financial services providers in the CRM maturation process?
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