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Articles: Financial Services/Banking
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
Hidden fees like government costs and severance pay are limiting the cost benefits of IT outsourcing, though the business practice isn't losing its popularity.
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
Preemptive defense against electronic fraud, which analysts call the new frontier of secure finance, gets a new weapon for the arsenal.
Some organizations grapple with attaching bottom-line value to their revamped Web sites, but crafting ROI models can help.
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
Citizens National Bank turns to a smaller CRM company for bigger results.
A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Professional services firms' adoption of CRM has been low; analytics functionality and the hosted model may help raise it.
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
Europe is setting an example of best outsourcing practices that American business might want to follow.
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