Adding account control may lower the outsourcer's customer acquisition costs.
Daily News,
Posted 17 Jun 2005
A new tool provides a way for lenders and brokers to teach consumers how to reach their magic credit scores.
Daily News,
Posted 13 Jun 2005
Search engine marketing helps direct consumers to the right place--your business.
Daily News,
Posted 13 Jun 2005
Publicly owned banks need to weigh short-term financial results against long-term customer loyalty.
Daily News,
Posted 09 Jun 2005
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
Daily News,
Posted 08 Jun 2005
First-quarter gains were below expectations, but outpaced growth in the rest of the economy.
Daily News,
Posted 01 Jun 2005
Financial institutions must act as better consumer advocates by improving customer education and encouraging financial discipline.
Daily News,
Posted 09 May 2005
Security is a huge factor in consumers' online banking decisions; being a standout provider may bring greater loyalty and higher revenue.
Daily News,
Posted 12 Apr 2005
Large retail banks allow chances to garner loyalty to erode; the purely service-call model misses sales opportunities.
Daily News,
Posted 07 Apr 2005
Marketing to this booming demographic takes more than just translating English into Spanish.
Daily News,
Posted 04 Apr 2005
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
Daily News,
Posted 11 Mar 2005
Recognize and shower appreciation on those customers who really cover the costs.
Viewpoints,
Posted 01 Mar 2005
The recent increase in interest rates is already affecting the spending habits of low- and middle-income consumers.
Daily News,
Posted 01 Mar 2005
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
Daily News,
Posted 23 Feb 2005
S1 aims to transform financial call centers into relationship centers.
Daily News,
Posted 08 Feb 2005
Financial institutions are noticeably improving their data management.
Daily News,
Posted 20 Jan 2005
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
Daily News,
Posted 11 Jan 2005
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
Daily News,
Posted 20 Dec 2004
The research and information giant adds CRM to its host of services.
Daily News,
Posted 14 Dec 2004
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