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| Articles: Financial Services/Banking |
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On-demand or on-premise CRM?
Viewpoints,
Posted 01 May 2006
IBM and Call Design help St. George Bank reap the benefits of a speech-user interface.
REAL ROI,
Posted 01 May 2006
The Hackett Group finds that businesses favor onshore and offshore shared services over outsourcing; the trend may continue over the next three years.
CRM Featured News,
Posted 21 Apr 2006
Wachovia topped the customer experience rankings; Chase, Citibank, Wells Fargo, Wachovia, and Bank of America all topped the Web excellence scorecard.
CRM Featured News,
Posted 21 Apr 2006
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
CRM Featured News,
Posted 20 Apr 2006
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
CRM Featured News,
Posted 20 Apr 2006
Hidden fees like government costs and severance pay are limiting the cost benefits of IT outsourcing, though the business practice isn't losing its popularity.
CRM Featured News,
Posted 14 Apr 2006
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
CRM Featured News,
Posted 12 Apr 2006
Preemptive defense against electronic fraud, which analysts call the new frontier of secure finance, gets a new weapon for the arsenal.
CRM Featured News,
Posted 30 Mar 2006
Some organizations grapple with attaching bottom-line value to their revamped Web sites, but crafting ROI models can help.
CRM Featured News,
Posted 29 Mar 2006
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
CRM Featured News,
Posted 28 Mar 2006
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
CRM Featured News,
Posted 17 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
CRM Featured News,
Posted 14 Mar 2006
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
CRM Featured News,
Posted 10 Mar 2006
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
CRM Featured News,
Posted 02 Mar 2006
Citizens National Bank turns to a smaller CRM company for bigger results.
REAL ROI,
Posted 01 Mar 2006
A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
CRM Featured News,
Posted 28 Feb 2006
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
CRM Featured News,
Posted 24 Feb 2006
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
CRM Featured News,
Posted 22 Feb 2006
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