Articles: Financial Services/Banking
Relationship roles are changing as customers take control of how they want to do business.
How to put the individual experience back into every customer interaction.
Financial services companies must focus on shifting away from siloed processes across departments and channels.
Barclaycard Business: Financing workforce management.
Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
Automation is beginning to prove its value--not only in cutting costs, but in driving revenue as well.
Text mining helps companies discern true customer sentiment.
Forrester's Finance Forum highlights the importance of interacting independently with target customers.
Retail catalog call centers are doing a better job of satisfying their callers than call centers for banks, cell phone services, cable and satellite television companies, insurance firms, and PC companies.
Sage Software's second vertically focused app targets financial services with a new contact/customer management solution.
A financial services firm turns to Hyperion to consolidate and analyze data from across the globe.
Stop regarding video as another technological nuisance--video will achieve the CRM trifecta of lower costs, better service, and happier customers.
A new report makes the case for interactive help to drive the next wave of success and innovation in the financial services field.
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
Poor treatment or lack of branches or ATMs when they move are some reasons why bank customers switch banks; consider boosting loyalty by offering and promoting sticky services, one analyst says.
Measure their experience.
The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
A new application lets financial institutions develop brand loyalty even when chasing late payments.
E-banking means fewer visits to the branch and fewer opportunities for banks to interact with customers.
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Companies: Financial Services/Banking
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