| Articles: Financial Services/Banking |
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The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
Insight,
Posted 01 May 2007
A new application lets financial institutions develop brand loyalty even when chasing late payments.
CRM Featured News,
Posted 30 Apr 2007
E-banking means fewer visits to the branch and fewer opportunities for banks to interact with customers.
Viewpoints,
Posted 01 Apr 2007
Insight,
Posted 01 Apr 2007
Experience be damned--creating a customer community is the best way to win wallet share.
Customer Centricity,
Posted 01 Mar 2007
Salesforce Wealth Management Edition, slated to be available in Q3, caters to the financial advisor crowd; the on-demand vendor nabs Merrill Lynch, its biggest customer, with 25,000 seats.
CRM Featured News,
Posted 28 Feb 2007
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
CRM Featured News,
Posted 16 Feb 2007
It's the key to improving CRM effectiveness.
Viewpoints,
Posted 01 Feb 2007
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
CRM Featured News,
Posted 31 Jan 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
CRM Featured News,
Posted 15 Jan 2007
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
CRM Featured News,
Posted 21 Dec 2006
The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
CRM Featured News,
Posted 04 Dec 2006
Insight,
Posted 01 Dec 2006
The financial management software vendor will acquire on-demand banking services provider Digital Insight, which will allow Intuit to blend financial management workflows with online banking.
CRM Featured News,
Posted 30 Nov 2006
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
CRM Featured News,
Posted 22 Nov 2006
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
CRM Featured News,
Posted 16 Nov 2006
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
CRM Featured News,
Posted 02 Nov 2006
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
CRM Featured News,
Posted 17 Oct 2006
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
CRM Featured News,
Posted 12 Oct 2006
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Companies: Financial Services/Banking
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