The partnership leads to a click-to-call banking app for kiosks and ATMs.
CRM Across the Wire,
Posted 06 Jan 2015
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
CRM Featured News,
Posted 10 Dec 2014
Companies that value customers need to let them know.
Customer Experience,
Posted 01 Dec 2014
Going digital doesn't have to mean losing the personal touch.
Viewpoints,
Posted 07 Nov 2014
Marketers should understand and leverage the unique qualities of each network to drive conversations and conversion.
Magazine Features,
Posted 01 Nov 2014
Timing and relevancy are key to sales conversions.
Viewpoints,
Posted 31 Oct 2014
CSI integrates advanced business intelligence functionality into NuPoint Core platform with CSI IQ.
CRM Across the Wire,
Posted 09 Oct 2014
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
CRM Featured News,
Posted 08 Oct 2014
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
CRM Across the Wire,
Posted 30 Sep 2014
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Magazine Features,
Posted 01 Sep 2014
Brands need to revise their digital, mobile, and call center strategies.
CRM Featured News,
Posted 19 Aug 2014
Choose the latest technology over hit-or-miss efforts.
Viewpoints,
Posted 25 Jul 2014
New solution upgrades include real-time alerts for contact center script deviations.
CRM Across the Wire,
Posted 24 Jul 2014
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
CRM Featured News,
Posted 11 Jul 2014
A new OTA report names American Greetings the most secure e-commerce site.
CRM Featured News,
Posted 11 Jun 2014
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Insight,
Posted 01 Jun 2014
Aptean will continue to offer industry-specific solutions for its different vertical markets.
CRM Featured News,
Posted 21 May 2014
Salesforce.com unveils lead and referral engine for retail banking as the first in a series of financial services solutions.
CRM Across the Wire,
Posted 15 May 2014
Tie together products for better end-to-end customer engagement.
CRM Featured News,
Posted 13 May 2014
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