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| Articles: Financial Services/Banking |
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Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
CRM Featured News,
Posted 22 Nov 2006
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
CRM Featured News,
Posted 16 Nov 2006
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
CRM Featured News,
Posted 02 Nov 2006
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
CRM Featured News,
Posted 17 Oct 2006
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
CRM Featured News,
Posted 12 Oct 2006
The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
CRM Featured News,
Posted 03 Oct 2006
The CRM software market suffered its share of highly publicized financial nightmares this year, but simultaneously continued to grow for the second consecutive year.
Magazine Features,
Posted 01 Oct 2006
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Magazine Features,
Posted 01 Oct 2006
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
CRM Featured News,
Posted 20 Sep 2006
Two institutions detail their experience and rewards with CRM implementations at the destinationCRM 2006 conference.
CRM Featured News,
Posted 19 Sep 2006
Firms must struggle with compliance, fraud, and market saturation, while keeping improved customer experience top of mind.
Insight,
Posted 01 Sep 2006
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
CRM Featured News,
Posted 14 Aug 2006
Callidus helps a financial force straighten out its transactions.
REAL ROI,
Posted 01 Aug 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
CRM Featured News,
Posted 11 Jul 2006
Microsoft partner IBIS wades in to help a financial services company with unmanageable sales leads.
REAL ROI,
Posted 01 Jul 2006
A credit union looks to incentive management to help cut back on all the paper.
REAL ROI,
Posted 01 Jul 2006
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
CRM Featured News,
Posted 27 Jun 2006
Payment calculators and software applications that help shoppers decide what type of loan is best for their needs are key to converting prospects to applicants.
CRM Featured News,
Posted 13 Jun 2006
Amdocs tailors a dynamic focus on banking solutions.
Insight,
Posted 01 Jun 2006
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