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Articles: Financial Services/Banking
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
It's the key to improving CRM effectiveness.
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
The financial management software vendor will acquire on-demand banking services provider Digital Insight, which will allow Intuit to blend financial management workflows with online banking.
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
The CRM software market suffered its share of highly publicized financial nightmares this year, but simultaneously continued to grow for the second consecutive year.
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
Two institutions detail their experience and rewards with CRM implementations at the destinationCRM 2006 conference.
Firms must struggle with compliance, fraud, and market saturation, while keeping improved customer experience top of mind.
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