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Articles: Financial Services/Banking
A financial services firm turns to Hyperion to consolidate and analyze data from across the globe.
Stop regarding video as another technological nuisance--video will achieve the CRM trifecta of lower costs, better service, and happier customers.
A new report makes the case for interactive help to drive the next wave of success and innovation in the financial services field.
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
Poor treatment or lack of branches or ATMs when they move are some reasons why bank customers switch banks; consider boosting loyalty by offering and promoting sticky services, one analyst says.
Measure their experience.
The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
A new application lets financial institutions develop brand loyalty even when chasing late payments.
E-banking means fewer visits to the branch and fewer opportunities for banks to interact with customers.
Experience be damned--creating a customer community is the best way to win wallet share.
Salesforce Wealth Management Edition, slated to be available in Q3, caters to the financial advisor crowd; the on-demand vendor nabs Merrill Lynch, its biggest customer, with 25,000 seats.
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
It's the key to improving CRM effectiveness.
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
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