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Articles: Financial Services/Banking
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Expand your insights with a hub and spoke model.
Updated standards are designed to help organizations make payment security business-as-usual.
Gain more value from employees and customers with gamification processes.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
Marketers voice value of big data, challenges of incorporating a 360-degree view.
Advances in speech security have made it more feasible and reliable as a call center tool.
3C Logic helps a credit counseling service 'keep up with customers.'
Company introduces Cloud Marketplace, new Sales Cloud capabilities.
The platform reinvents the traditional social media command center.
New features in TRIAD 9 Customer Manager help clients manage customer and account relationships with advanced analytics
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Solution uses customer data to create a 360-degree view of a relationship based on account-level data, online and mobile banking activity, debit card and electronic bill pay usage.
Four ways to drive revenue and improve retention.
Lead management, integrated lead lifecycle with calendar functionality, new user interface, and greater list upload and lead assignment capabilitiesround out the enhancements.
Technology allows customers to pay by phone 24/7.
Many financial institutions are still not exploiting social media despite changing customer needs.
The Dialog Suite lets companies improve interactions with customers.
A new survey finds that adding financial-management tools and rewarding consumers could increase use of mobile phones as payment devices.
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Companies: Financial Services/Banking
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