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Articles: Financial Services/Banking
Measure their experience.
The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
A new application lets financial institutions develop brand loyalty even when chasing late payments.
E-banking means fewer visits to the branch and fewer opportunities for banks to interact with customers.
Experience be damned--creating a customer community is the best way to win wallet share.
Salesforce Wealth Management Edition, slated to be available in Q3, caters to the financial advisor crowd; the on-demand vendor nabs Merrill Lynch, its biggest customer, with 25,000 seats.
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
It's the key to improving CRM effectiveness.
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
The financial management software vendor will acquire on-demand banking services provider Digital Insight, which will allow Intuit to blend financial management workflows with online banking.
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
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