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Articles: Financial Services/Banking
Choose the latest technology over hit-or-miss efforts.
New solution upgrades include real-time alerts for contact center script deviations.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
A new OTA report names American Greetings the most secure e-commerce site.
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Salesforce.com unveils lead and referral engine for retail banking as the first in a series of financial services solutions.
Tie together products for better end-to-end customer engagement.
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
In an information age, data becomes the new source of value.
Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
The strategic acquisition of Customer Effective strengthens Hitachi's CRM capabilities and resources and position in the financial services industry.
Companies can rebound by providing more multichannel customer service options.
End-to-end CRM and marketing automation system delivers new capabilities to drive new business and ensure compliance.
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
Merchants and banks tie sales to past purchase behavior.
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
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Companies: Financial Services/Banking
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