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Articles: Financial Services/Banking
Banks are dropping like flies—or mating like bunnies.
Before the markets hit the skids, companies had just begun to target customer experience.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Clearly, improving customer trust should be a major focus for organizations in 2009.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
CRM for banks has never been more important.
The company's new outbound messaging offerings will first target financial services and healthcare industries.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Even if customer surveys don't interest you, real-time alert capabilities might.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
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