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| Articles: Financial Services/Banking |
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Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
CRM Featured News,
Posted 05 Jan 2009
The new service offers biometrically authorized payments via phone, providing convenience and security.
CRM Featured News,
Posted 24 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
CRM Featured News,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
CRM Featured News,
Posted 19 Dec 2008
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
CRM Featured News,
Posted 18 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
CRM Featured News,
Posted 12 Dec 2008
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
CRM Featured News,
Posted 11 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
CRM Featured News,
Posted 04 Dec 2008
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
CRM Featured News,
Posted 02 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
CRM Featured News,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
CRM Featured News,
Posted 02 Dec 2008
The voice of the customer helps Intuit in an online revamp.
REAL ROI,
Posted 01 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Banks are dropping like flies—or mating like bunnies.
Insight,
Posted 01 Dec 2008
Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
CRM Featured News,
Posted 26 Nov 2008
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