With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
CRM Featured Articles,
Posted 24 Apr 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
CRM Featured Articles,
Posted 14 Apr 2009
Getting it right is a matter of methodology, not terminology.
Viewpoints,
Posted 13 Apr 2009
In the Age of the Customer, customers demand attention.
Viewpoints,
Posted 08 Apr 2009
Bankers need a change in their CRM methods.
Viewpoints,
Posted 06 Apr 2009
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
CRM Featured Articles,
Posted 02 Apr 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Insight,
Posted 01 Apr 2009
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2009
Varolii looks to go three-for-three with its latest array of automated communication applications.
CRM Featured Articles,
Posted 01 Apr 2009
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
CRM Featured Articles,
Posted 31 Mar 2009
Focus on lead quality and refined marketing spend to get the job done.
Viewpoints,
Posted 31 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
CRM Featured Articles,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
CRM Featured Articles,
Posted 18 Mar 2009
Set your brand apart by using channels appropriately.
Viewpoints,
Posted 18 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
CRM Featured Articles,
Posted 12 Mar 2009
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