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| Articles: Financial Services/Banking |
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Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Daily News,
Posted 15 Oct 2008
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
Daily News,
Posted 13 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
Daily News,
Posted 06 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Daily News,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Daily News,
Posted 01 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
Daily News,
Posted 01 Oct 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
Daily News,
Posted 29 Sep 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
Daily News,
Posted 26 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Daily News,
Posted 25 Sep 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Daily News,
Posted 18 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
Daily News,
Posted 17 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Daily News,
Posted 16 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
Daily News,
Posted 12 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Daily News,
Posted 09 Sep 2008
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Daily News,
Posted 22 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Daily News,
Posted 18 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
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