Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
CRM Featured Articles,
Posted 31 Mar 2009
Focus on lead quality and refined marketing spend to get the job done.
Viewpoints,
Posted 31 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
CRM Featured Articles,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
CRM Featured Articles,
Posted 18 Mar 2009
Set your brand apart by using channels appropriately.
Viewpoints,
Posted 18 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
CRM Featured Articles,
Posted 12 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
CRM Featured Articles,
Posted 12 Mar 2009
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
CRM Featured Articles,
Posted 04 Mar 2009
Online self-service portals can become high-performance growth engines amid challenging economic times.
Viewpoints,
Posted 04 Mar 2009
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
CRM Featured Articles,
Posted 03 Mar 2009
Government 2.0 comes to the Twitterverse.
Insight,
Posted 01 Mar 2009
New research from Forrester warns companies to invest in customer service — or else.
CRM Featured Articles,
Posted 23 Feb 2009
Optimize e-commerce with purchase incentives.
Viewpoints,
Posted 23 Feb 2009
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
CRM Featured Articles,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured Articles,
Posted 18 Feb 2009
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