Government 2.0 comes to the Twitterverse.
Insight,
Posted 01 Mar 2009
New research from Forrester warns companies to invest in customer service — or else.
CRM Featured News,
Posted 23 Feb 2009
Optimize e-commerce with purchase incentives.
Viewpoints,
Posted 23 Feb 2009
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
CRM Featured News,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured News,
Posted 18 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
CRM Featured News,
Posted 16 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
CRM Featured News,
Posted 13 Feb 2009
New unified communication offerings are geared to help companies cut costs while improving customer service.
CRM Featured News,
Posted 12 Feb 2009
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
CRM Featured News,
Posted 05 Feb 2009
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Front Office,
Posted 01 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
CRM Featured News,
Posted 29 Jan 2009
What do customers think of customer service?
Viewpoints,
Posted 28 Jan 2009
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
Viewpoints,
Posted 28 Jan 2009
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
CRM Featured News,
Posted 27 Jan 2009
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
CRM Featured News,
Posted 27 Jan 2009
The provider of on-demand financial applications launches its Winter 2009 product.
CRM Featured News,
Posted 23 Jan 2009
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
CRM Featured News,
Posted 23 Jan 2009
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
CRM Featured News,
Posted 22 Jan 2009
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