New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
CRM Featured News,
Posted 26 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
CRM Featured News,
Posted 19 Nov 2008
CRM for banks has never been more important.
Viewpoints,
Posted 14 Nov 2008
The company's new outbound messaging offerings will first target financial services and healthcare industries.
CRM Featured News,
Posted 13 Nov 2008
Online retailers can increase loyalty with alternative payment options.
Viewpoints,
Posted 12 Nov 2008
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
CRM Featured News,
Posted 11 Nov 2008
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
CRM Featured News,
Posted 07 Nov 2008
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
CRM Featured News,
Posted 04 Nov 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Insight,
Posted 01 Nov 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
CRM Featured News,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
CRM Featured News,
Posted 30 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
CRM Featured News,
Posted 23 Oct 2008
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
CRM Featured News,
Posted 22 Oct 2008
Even if customer surveys don't interest you, real-time alert capabilities might.
CRM Featured News,
Posted 21 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
CRM Featured News,
Posted 20 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
CRM Featured News,
Posted 19 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
CRM Featured News,
Posted 15 Oct 2008
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
CRM Featured News,
Posted 13 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
CRM Featured News,
Posted 06 Oct 2008
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