| Articles: Financial Services/Banking |
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Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
CRM for banks has never been more important.
Viewpoints,
Posted 14 Nov 2008
The company's new outbound messaging offerings will first target financial services and healthcare industries.
Daily News,
Posted 13 Nov 2008
Online retailers can increase loyalty with alternative payment options.
Viewpoints,
Posted 12 Nov 2008
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Daily News,
Posted 11 Nov 2008
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Daily News,
Posted 07 Nov 2008
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Daily News,
Posted 04 Nov 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Insight,
Posted 01 Nov 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
Daily News,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Daily News,
Posted 30 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Daily News,
Posted 23 Oct 2008
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Daily News,
Posted 22 Oct 2008
Even if customer surveys don't interest you, real-time alert capabilities might.
Daily News,
Posted 21 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
Daily News,
Posted 20 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Daily News,
Posted 19 Oct 2008
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Companies: Financial Services/Banking
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