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Articles: Financial Services/Banking
New unified communication offerings are geared to help companies cut costs while improving customer service.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
What do customers think of customer service?
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
The provider of on-demand financial applications launches its Winter 2009 product.
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
Dynamic documents extend the lifespan of your work.
Effectively managing customer experience online.
New research shows confusion among users over what unified communications really means.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
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