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Articles: Financial Services/Banking
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Is MetraTech's latest solution agile enough to tackle the recession and greenfield opportunities?
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
Deliver exceptional customer service through text.
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Getting it right is a matter of methodology, not terminology.
In the Age of the Customer, customers demand attention.
Bankers need a change in their CRM methods.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Focus on lead quality and refined marketing spend to get the job done.
Five questions to get to real ROI.
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