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Articles: Financial Services/Banking
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Financial software developer Advent uses InQuira to show it's what you know and who you know.
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Pent-up demand for integrated telephony and business applications will drive adoption through 2013, according to new research findings.
Segmentation and analytics drive revenue generation and loyalty.
The vendor's packaged solutions target three specific pain points in the contact center.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Well-written contracts are key to protecting your business.
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Is MetraTech's latest solution agile enough to tackle the recession and greenfield opportunities?
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
Deliver exceptional customer service through text.
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Getting it right is a matter of methodology, not terminology.
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