New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Daily News,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Daily News,
Posted 07 Nov 2008
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Daily News,
Posted 28 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Daily News,
Posted 15 Oct 2008
A cosmetics company relies on its customers to share the beauty of its brand.
REAL ROI,
Posted 01 Oct 2008
Bath & Body Works delivers a superior customer experience thanks to Astute Solutions.
REAL ROI,
Posted 01 Oct 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
Daily News,
Posted 29 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
Daily News,
Posted 12 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
Daily News,
Posted 27 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Daily News,
Posted 06 Aug 2008
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Daily News,
Posted 06 Aug 2008
Understand and project your value.
Viewpoints,
Posted 31 Jul 2008
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
Daily News,
Posted 10 Jul 2008
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
Daily News,
Posted 27 Jun 2008
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
Daily News,
Posted 05 Jun 2008
When marketers try to reach a particular demographic, the successes -- and failures -- reflect on all of us.
Magazine Features,
Posted 01 Mar 2008
The word is everywhere now: social networks, social frameworks, social platforms.
Connect,
Posted 01 Mar 2008
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