| Articles: Consumer Packaged Goods |
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New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
Daily News,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
Daily News,
Posted 23 Dec 2008
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Viewpoints,
Posted 17 Dec 2008
A new tagging feature aims to make reviews more easily accessible.
Daily News,
Posted 16 Dec 2008
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
Daily News,
Posted 15 Dec 2008
Video-enabled call centers will change the company-customer relationship.
Viewpoints,
Posted 15 Dec 2008
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
Daily News,
Posted 05 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
Daily News,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Daily News,
Posted 24 Nov 2008
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Daily News,
Posted 21 Nov 2008
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Daily News,
Posted 13 Nov 2008
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Companies: Consumer Packaged Goods
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