| Articles: Consumer Packaged Goods |
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The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Daily News,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Daily News,
Posted 18 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
Daily News,
Posted 13 Mar 2009
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Daily News,
Posted 09 Mar 2009
Using the Internet, text, and other sources for insight.
Viewpoints,
Posted 09 Mar 2009
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Magazine Features,
Posted 01 Mar 2009
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
Magazine Features,
Posted 01 Mar 2009
So speak softly and carry just 140 characters.
Connect,
Posted 01 Mar 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Daily News,
Posted 26 Feb 2009
Optimize e-commerce with purchase incentives.
Viewpoints,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Daily News,
Posted 20 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Daily News,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
Daily News,
Posted 13 Feb 2009
Service business strategies for rough economic climates.
Viewpoints,
Posted 11 Feb 2009
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
Daily News,
Posted 02 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Daily News,
Posted 29 Jan 2009
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
Daily News,
Posted 22 Jan 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Daily News,
Posted 13 Jan 2009
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Companies: Consumer Packaged Goods
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