Convert up to 50 percent of abandoners with real-time follow-up.
Posted 22 Feb 2010
RightNow Technologies helps Organic Valley feed information-hungry consumers
Posted 11 Feb 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
Posted 15 Jan 2010
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Posted 07 Jan 2010
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
Posted 05 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Posted 04 Jan 2010
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Posted 04 Dec 2009
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Posted 27 Nov 2009
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
Posted 16 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
Posted 15 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Posted 14 Nov 2009
Pundits say adding the capability, along with social monitoring, is a wise move in a rapidly changing market.
Posted 04 Nov 2009
RightNow Summit '09: A closing keynote address examines the strategies Disney utilizes to deliver on its brand promise.
Posted 03 Nov 2009
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Posted 03 Nov 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
Posted 22 Oct 2009
The move into Oracle's ecosystem opens up more opportunities for growth, according to company executives.
Posted 16 Oct 2009
Five steps to successful data-driven customer communications.
Posted 14 Oct 2009
Pundits and company executives believe that the new IP Office 5 expands functionality while improving simplicity -- two factors deemed prerequisites for success in this sector.
Posted 03 Oct 2009
Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.
Posted 01 Oct 2009