| Articles: Consumer Packaged Goods |
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New research cites positive changes, and sees a maturing market that still has fragmentation.
Daily News,
Posted 02 Jan 2008
Though holding its place as the highest-scoring market, many in the manufacturing/nondurable goods industry will unlikely see scores as high in the next quarter.
Daily News,
Posted 20 Nov 2007
Get an enterprisewide system of record.
Viewpoints,
Posted 01 Jul 2007
Text mining helps companies discern true customer sentiment.
Viewpoints,
Posted 01 Jul 2007
Experience be damned--creating a customer community is the best way to win wallet share.
Customer Centricity,
Posted 01 Mar 2007
Pepsi and Cadbury Schweppes tie for high soft-drink satisfaction scores, surpassing Coke in ACSI's manufacturing/nondurable goods examination; the category as a whole realized its best score ever.
Daily News,
Posted 14 Nov 2006
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
Daily News,
Posted 01 Nov 2006
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
Magazine Features,
Posted 01 Oct 2006
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
Insight,
Posted 01 Aug 2006
On-demand or on-premise CRM?
Viewpoints,
Posted 01 May 2006
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
Daily News,
Posted 06 Apr 2006
What the company must do to keep customers interested in migration--the IBM iSeries system is the main attraction.
Daily News,
Posted 14 Dec 2005
Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
Insight,
Posted 01 Mar 2005
What follows are six strategies that companies are using to maximize contact center profitability while minimizing risk.
Magazine Features,
Posted 21 Jan 2005
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
Daily News,
Posted 24 Nov 2004
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Magazine Features,
Posted 18 Oct 2004
The online retailer uses analytics to improve the customer experience on its Web site.
Daily News,
Posted 18 Oct 2004
The company's knowledge base has remained essentially static, aside from a few regular promotional events, which means efforts to maintain or update the FAQ can be kept to a minimum.
REAL ROI,
Posted 01 Jul 2004
Insight,
Posted 03 Nov 2003
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Companies: Consumer Packaged Goods
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