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Articles: Insurance
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Insurance.com cleans up its customer data -- and cleans up, period.
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
BoA implements Apptera's Spanish-language speech application; Colonial Life deploys QlikTech; and more.
Some firms can be cavalier with customer contacts; others are slow to respond to online service requests.
CRM vendors have come around to a new way of addressing the needs of insurers.
Amica realized the importance of increasing new customer inquiries and revenues, but needed to keep marketing costs down.
From the insurance industry's perspective, the integration of different product lines into a single business unit sounds like a prime opportunity to reduce operational costs, grow revenues, and improve profitability.
The report finds that many insurance firms opt to build out their own CRM systems rather than purchase CRM suites.
Forty-four percent of uninsured consumers who plan to apply for health insurance in the next year say they will do so online.
Balboa Insurance wanted to create a system where users would not have to toggle between screens, but would be able to access all data about a certain client in one user interface.
Demand for chief customer officers has surged; technology spending by North American banks will remain flat for 2003; mobile access to CRM solutions, not wireless connectivity, will see the most attention from systems integrators; and more.
WebSideStory has released HitBox Enterprise 9; Pivotal has introduced new and enhanced functionality for its Pivotal Healthcare Insurance solution; Portal Software has added features to its convergent billing solution; and Initiate Systems has announced the availability of Initiate Identity Hub 4.0.
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