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Articles: Insurance
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
ID Analytics' new authentication solution looks to break high-cost boundaries.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
A change in your brand's tagline may end up damaging the brand itself.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Insurance.com cleans up its customer data -- and cleans up, period.
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
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