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Articles: Insurance
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
ID Analytics' new authentication solution looks to break high-cost boundaries.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
A change in your brand's tagline may end up damaging the brand itself.
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