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Articles: Insurance
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Mastering the multi-sourced call center.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
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