| Articles: Insurance |
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destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Daily News,
Posted 12 Aug 2008
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Daily News,
Posted 30 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Daily News,
Posted 25 Jul 2008
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Daily News,
Posted 23 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Daily News,
Posted 16 Jul 2008
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
Daily News,
Posted 09 Jul 2008
ID Analytics' new authentication solution looks to break high-cost boundaries.
Daily News,
Posted 03 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
REAL ROI,
Posted 01 Jul 2008
A change in your brand's tagline may end up damaging the brand itself.
Insight,
Posted 01 Jul 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
Daily News,
Posted 24 Jun 2008
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Daily News,
Posted 08 Jan 2008
Insurance.com cleans up its customer data -- and cleans up, period.
Secret of My Success,
Posted 01 Jan 2008
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Daily News,
Posted 09 Aug 2006
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
Magazine Features,
Posted 01 May 2006
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Daily News,
Posted 07 Mar 2006
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
Daily News,
Posted 09 Jan 2006
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