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Articles: Insurance
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
In the Age of the Customer, customers demand attention.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Five questions to get to real ROI.
One fundamental mistake can cost you.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Online self-service portals can become high-performance growth engines amid challenging economic times.
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Assisted living is a growth industry, but one suffering from information overload.
Leverage a services-oriented architecture in the contact center.
New research from Forrester warns companies to invest in customer service — or else.
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
New unified communication offerings are geared to help companies cut costs while improving customer service.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
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