The move looks to extend Autonomy's reach into the legal profession's document management sector.
Daily News,
Posted 26 Jan 2009
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
Daily News,
Posted 22 Jan 2009
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Daily News,
Posted 21 Jan 2009
A process-based approach is key.
Viewpoints,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
Daily News,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Daily News,
Posted 22 Dec 2008
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Daily News,
Posted 11 Dec 2008
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Daily News,
Posted 10 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Daily News,
Posted 04 Nov 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
Daily News,
Posted 06 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Daily News,
Posted 01 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
Daily News,
Posted 01 Oct 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Daily News,
Posted 25 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Daily News,
Posted 16 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Daily News,
Posted 09 Sep 2008
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