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With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Assisted living is a growth industry, but one suffering from information overload.
Leverage a services-oriented architecture in the contact center.
New research from Forrester warns companies to invest in customer service — or else.
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
New unified communication offerings are geared to help companies cut costs while improving customer service.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
What do customers think of customer service?
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
A process-based approach is key.
Customer retention is one thing. Identifying the right ones to retain is another.
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