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Articles: Insurance
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Kazeon Systems' latest triad of products targets a globally distributed workforce.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Well-written contracts are key to protecting your business.
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
In the Age of the Customer, customers demand attention.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Five questions to get to real ROI.
One fundamental mistake can cost you.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Datamonitor examines the five key trends shaping the outsourcing market this year.
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