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Articles: Insurance
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Definitely not all for one and one for all.
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Get customers involved in your decision-making with on-demand enterprise content management.
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Boost sales while recovering from the recession.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
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