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Articles: Insurance
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Get customers involved in your decision-making with on-demand enterprise content management.
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Boost sales while recovering from the recession.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
Unifying the sales process and the CRM system is essential.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
The company's flagship sales force automation product tries to bring clarity to ad hoc selling.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
CRM Evolution '09 — Day 2: Mobile applications are bridging the gap between sales and CRM.
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