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Articles: Insurance
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
Air travel gets a new wrinkle—annoyance insurance.
Companies that lag behind must move from 'fluff' to 'tough.'
Salespeople must track the customer journey across multiple channels and be more collaborative than ever.
Sales and marketing automation company offers tailored solution for the mortgage banker.
Multichannel customer journeys can make or break your business.
PCMI enables insurers to deliver consistent customer service across channels.
Cloud solutions for the insurance, utilities, and retail verticals promise more customer centricity.
Market-leading companies are focusing on CXM, not CRM.
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
The online auto insurance provider updates agent skills with Intraday Management technology.
Communication is good, overkill is not.
Gain more value from employees and customers with gamification processes.
Marketers must keep messages short, energetic, and simple.
The company sees retention increase after deploying a VoC solution from Confirmit.
The personal nature of the platform requires new customer engagement tactics.
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