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Articles: Insurance
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The solution is the first customer care solution developed specifically for the smartphone.
Adapting to a new marketing structure
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Definitely not all for one and one for all.
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Get customers involved in your decision-making with on-demand enterprise content management.
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Boost sales while recovering from the recession.
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