Articles: Insurance
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Enterprise application providers call ERP, CRM solutions "complementary."
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Concentric will add LiveOps Platform and applications to its product offering.
Customer Respect Group study cites superior content and search functionality.
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
The solution builds on the company's flagship text analytics.
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Voice application provides automated customer service for multiple health-benefits programs.
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Accenture research suggests opportunities for insurers that innovate, with young and emerging market customers most interested in innovation.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The solution is the first customer care solution developed specifically for the smartphone.
Adapting to a new marketing structure
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
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Companies: Insurance
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