| Articles: Insurance |
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Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Daily News,
Posted 08 Jan 2010
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Daily News,
Posted 21 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Daily News,
Posted 03 Dec 2009
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
REAL ROI,
Posted 01 Dec 2009
Unifying the sales process and the CRM system is essential.
Reality Check,
Posted 01 Dec 2009
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
Re:Tooling,
Posted 15 Nov 2009
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Daily News,
Posted 03 Nov 2009
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Daily News,
Posted 20 Oct 2009
The company's flagship sales force automation product tries to bring clarity to ad hoc selling.
Daily News,
Posted 01 Oct 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
CRM Evolution '09 — Day 2: Mobile applications are bridging the gap between sales and CRM.
Daily News,
Posted 26 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 24 Aug 2009
Think you know the score? Guess again.
Web-Only Bonus Articles,
Posted 05 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Insight,
Posted 05 Aug 2009
"Healthcare" and "customer service" don't have to be mutually exclusive.
Magazine Features,
Posted 01 Aug 2009
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Magazine Features,
Posted 01 Aug 2009
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
Daily News,
Posted 29 Jul 2009
With new versions of PASW Data Collection and PASW Collaboration and Deployment Services, SPSS helps analysts and business users alike manage the voice of the customer.
Daily News,
Posted 13 Jul 2009
A new Forrester Research report highlights the return on investment in social media communities.
Daily News,
Posted 11 Jul 2009
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