| Articles: Insurance |
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The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
Adapting to a new marketing structure
Viewpoints,
Posted 18 Mar 2011
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
REAL ROI,
Posted 17 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
Daily News,
Posted 20 Jan 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Daily News,
Posted 13 Oct 2010
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Daily News,
Posted 22 Sep 2010
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
REAL ROI,
Posted 22 Sep 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Daily News,
Posted 18 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
Get customers involved in your decision-making with on-demand enterprise content management.
Viewpoints,
Posted 31 Mar 2010
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Daily News,
Posted 15 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
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