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Articles: Insurance
The analyst firm warns insurers to treat each customer as an individual or risk being left behind.
There's a difference between doing what you can and doing what you can get away with.
A journey-based approach for better sales and service.
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Insurers turned to mobile and social technologies to respond to the October superstorm.
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Enterprise application providers call ERP, CRM solutions "complementary."
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Concentric will add LiveOps Platform and applications to its product offering.
Customer Respect Group study cites superior content and search functionality.
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
The solution builds on the company's flagship text analytics.
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Voice application provides automated customer service for multiple health-benefits programs.
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Accenture research suggests opportunities for insurers that innovate, with young and emerging market customers most interested in innovation.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
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