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Articles: Enterprise CRM
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
The new SpeechTools application puts complex analytical tackle in the hands of nonspecialist users, speeding deployment and reducing cost.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
SAP continues its dominance of European sales as Salesforce.com and Microsoft see the most growth.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
Many business professionals still need some convincing when it comes to using CRM technology.
The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach
CRM's Colin Beasty spoke with Jeanne Bliss about her book, "Chief Customer Officer."
Nailing sales end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. Here, how to gain compliance and what to watch for.
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
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