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Articles: Enterprise CRM
ClientLogic and SITEL enter a merger agreement to form a massive organization spanning six continents; one analyst says the global footprint is "essential in today's space."
More players, more global deals, and decreased spending on outsourcing are changing the way companies like IBM, BCS, and EDS are packaging their services.
Oracle's release of PeopleSoft Enterprise Financial Management 9 underscores the call for compliance in the marketplace and motion on the Fusion road map.
Every person and company mentioned in this issue should be proud to have helped the industry experience its second consecutive year of growth since its post-Y2K malaise.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
An IT network must-have.
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
The six powerful, visionary people hailed here have dominated the CRM industry in 2006 like no others. This year we add something historic--the first female Hall of Fame entrant.
The CRM software market suffered its share of highly publicized financial nightmares this year, but simultaneously continued to grow for the second consecutive year.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Research indicates that one quarter of all new business software will be delivered as SaaS by 2011; loyalty to the on-demand model is reaching enterprises as well as SMBs.
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
More decisions are being made based on enterprisewide data; lower level execs are taking on more data-driven decision-making.
New research spells out the costs associated with on-demand implementations versus on-premise for various business sizes.
The company see the benefits of its Affinium EMM solution as a "marketing system of record," in bridging the gap between different applications.
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
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