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Articles: Enterprise CRM
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The latest version delivers improvements to a number of key applications, and includes certification with Oracle Fusion Middleware.
The companies forge a strategic alliance that may bolster Salesforce.com's efforts to add more enterprise-size organizations to its client roster.
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
Struggling with a growth dip, telecoms are turning to new multimedia markets to increase revenue; the segment could have plenty of failure due to not grasping business models.
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
Clementine is equipped with nearly 50 major enhancements spanning data preparation, graphs, modeling, output, security, performance, scoring, and more.
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
NCR will spin off its Teradata division, in a move to enable both soon-to-be independent companies to better focus on their customer base, business strategy, and operational needs.
The infrastructure giant acquires IronPort to beef up its network security capabilities; more acquisitions will likely follow, according to one industry pundit.
The supply and demand talent dynamic for technology-based industries is one of the main factors behind expected growth in wages in 2007, a talent and outsourcing services provider says.
North American enterprises devoted about one fourth of their 2006 telecom and network services budgets to mobility, but most of these budgets are still going to landline services.
E-learning deployments earn straight A's when used in conjunction with formal classroom training.
The first step in embracing analytics is to have a CEO who sees analytics as a corporate differentiator.
Multisourcing is a better choice.
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
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