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Articles: Enterprise CRM
E-learning deployments earn straight A's when used in conjunction with formal classroom training.
The first step in embracing analytics is to have a CEO who sees analytics as a corporate differentiator.
Multisourcing is a better choice.
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
IT spending will increase, but at a reduced rate as companies focus on "running the existing IT infrastructure," according to one industry analyst.
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
NetSuite brings HR functionality to its suite offering, giving employees access to payroll information and streamlining business processes.
Gartner highlights new trends and technologies that will influence the way that IT departments operate -- and the way companies do business -- in 2007 and beyond.
Avidian releases the latest version of its Outlook-based sales and contact management solution, and looks forward to leveraging Office 2007 and Vista in the immediate future.
The services will provide partners with the ability to market, sell, invoice, and deliver applications to customers through the AppExchange, and customers with one source for trying, buying, and deploying applications.
While IT spending is predicted to slow, CIOs should focus on making targeted cost cuts and look to leverage young talent to replace retirees.
As ERP end users demand greater functionality from their solutions, companies are having to weigh the difference between richer functionality and future integration woes.
The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
There will be lots of potential for customer data quality apps; financial and product data also stand to benefit.
Many CRM vendors, including Microsoft with its own CRM offering, have tailored their solutions to mesh with the anticipated new operating system.
Telemarketers taking the ostrich approach to DNC compliance is a nonstarter for enterprises. Refresh marketing initiatives to ensure that the rules are followed and reach your target audience more effectively.
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