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Articles: Enterprise CRM
The open source provider expands the number of databases it supports and adds e-commerce capabilities; it's part of the product's evolution, according to one analyst.
Gartner finds that the rapidly expanding SaaS market will force service providers to position themselves in preparation for the quickly changing landscape of IT software.
A new study shows that WFM and WFO technologies have come a long way, and will go even farther in smaller contact centers with SaaS.
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
Corticon announces Foundation, a BRMS platform that enables users to customize and manage business rules from within application interfaces.
As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance.
Revisiting the worst in CRM, via the worst in CRM.
The $3.3 billion acquisition would be Oracle's largest since Siebel, and continues Oracle's focus on BI while undermining rivals; more BI acquisitions are to come, according to analysts.
Sales experts provide 10 ideas--new and old--about the deal.
Where business and technology collide.
10 years of getting right down to the real nitty gritty.
Five laws.
Thankfully, CRM implementations are not as risky as they used to be.
The company updates and renames its flagship surveying product, focusing on workflow and usability enhancements.
The German software giant purchases the management software provider to make good on its promise to embed more analytics in its offerings; more acquisitions will follow, according to the CEO.
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
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