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Articles: Enterprise CRM
Where business and technology collide.
10 years of getting right down to the real nitty gritty.
Five laws.
Thankfully, CRM implementations are not as risky as they used to be.
The company updates and renames its flagship surveying product, focusing on workflow and usability enhancements.
The German software giant purchases the management software provider to make good on its promise to embed more analytics in its offerings; more acquisitions will follow, according to the CEO.
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
Security vendors are making the transition from point solutions to suite products that tackle potential threats as enterprises deal with inflexible licensing policies and high costs.
Allegiance releases version 4 of its EFM suite, with considerable emphasis placed on reporting and managing of survey results for company management.
The globalization of markets and economies is forcing manufacturing firms to improve their SCM and ERP solutions in an effort to get products that satisfy customer demand to market faster.
A new Forrester Wave on enterprise CRM finds Oracle and SAP to be riding at the crest, while a number of competitors stock the sea with solid options.
Magic Quadrant '07: The market will experience more growth as the technology includes more users within an organization while application and suite providers enhance their own offerings.
C-level personnel will drive the CRM industry to new heights in the coming years--here's why.
Enterprise feedback management solutions are replacing conventional surveying tools as companies seek a centralized surveying framework that leverages all data.
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The latest version delivers improvements to a number of key applications, and includes certification with Oracle Fusion Middleware.
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