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Articles: Enterprise CRM
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Weaving speech-enabled apps into enterprise processes represents a transcendence of the contact center that will create more growth opportunities.
The company debuts SharePoint Server 2007 along with other announcements as it begins to focus on molding the Dynamics product line into a fully integrated suite solution.
The open source provider expands the number of databases it supports and adds e-commerce capabilities; it's part of the product's evolution, according to one analyst.
Gartner finds that the rapidly expanding SaaS market will force service providers to position themselves in preparation for the quickly changing landscape of IT software.
A new study shows that WFM and WFO technologies have come a long way, and will go even farther in smaller contact centers with SaaS.
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
Corticon announces Foundation, a BRMS platform that enables users to customize and manage business rules from within application interfaces.
As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance.
Revisiting the worst in CRM, via the worst in CRM.
The $3.3 billion acquisition would be Oracle's largest since Siebel, and continues Oracle's focus on BI while undermining rivals; more BI acquisitions are to come, according to analysts.
Sales experts provide 10 ideas--new and old--about the deal.
Where business and technology collide.
10 years of getting right down to the real nitty gritty.
Five laws.
Thankfully, CRM implementations are not as risky as they used to be.
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