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Articles: Enterprise CRM
Magic Quadrant '07: This year's North American CRM service provider quadrant reveals Accenture and IBM GBS as the strongest implementation partners.
SAPPHIRE '07 International: The company acquires Finland's Wicom Communications; expect to see more large CRM firms buying contact center companies down the pike, according to one analyst.
Jive Software enters the Web 2.0 world with Clearspace X, a solution that helps companies develop public communities for consumers, tightening the relationship between company and customer.
The company releases a new BI and performance management solution tailored for the SMB segment and based on technology acquired from the Celequest purchase.
SAP will buy OutlookSoft, putting more analytics tools into the hands of CFOs; the acquisition continues a consolidation war with Oracle.
The European company releases QlikView 8, improving its predictive analysis and collaboration capabilities as the company sees increased traction from the enterprise segment, according to one analyst.
Larry Ellison's company continues to lead the market thanks to increased software sales and SMB penetration, but IBM and Microsoft close the gap, according to a study.
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
To help reverse the effects of its information malnutrition, a sales team must let its marketing department know what customer data is of value and what is not.
For partners it is a question of how far Microsoft will go with the verticals initiative.
How to connect the dots to reveal a complete image of new corporate performance management software solutions.
Text chat is no longer exclusively for the tech-adept, buddy-list teen set--it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts.
What do contact center managers need to generate revenue? New tools and technologies.
Companies look to develop best practices around the business processes and technology changes required with SOA as its popularity and use continues to soar.
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
SAPPHIRE '07: The business software giant highlights its enterprise services strategy and champions the importance of business network transformation.
The company introduces Salesforce Platform Edition, a version that allows application development and sharing without a CRM subscription.
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
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