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Articles: Enterprise CRM
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
To help reverse the effects of its information malnutrition, a sales team must let its marketing department know what customer data is of value and what is not.
For partners it is a question of how far Microsoft will go with the verticals initiative.
How to connect the dots to reveal a complete image of new corporate performance management software solutions.
Text chat is no longer exclusively for the tech-adept, buddy-list teen set--it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts.
What do contact center managers need to generate revenue? New tools and technologies.
Companies look to develop best practices around the business processes and technology changes required with SOA as its popularity and use continues to soar.
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
SAPPHIRE '07: The business software giant highlights its enterprise services strategy and champions the importance of business network transformation.
The company introduces Salesforce Platform Edition, a version that allows application development and sharing without a CRM subscription.
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
At SAS's annual user conference, the vendor announces plans to build a data-driven worldwide corporate culture, starting by grooming analytics workers in school and building target technology.
The company unveils its new SOA platform for integrating with other vendors, and delivers the latest Siebel CRM On Demand--minus IBM components.
The SAS Global forum commences in Orlando with the promise to put power into the hands of customers; BI platforms are another must.
European businesses are overcoming their reticence toward offshoring, and looking to India instead of homegrown providers to fulfill their needs.
The software giant releases BlackBerry support for its CRM solution as the mobile market ripens -- but will it increase customers' appetites for Oracle Siebel Wireless?
Britain's call center industry grew 6 percent in 2006 and predicts steady growth for at least another five years, according to a recent report.
Salesforce.com announces the release of a slew of new Web 2.0-based document management solutions, taking them out of the realm of strictly CRM and popping the lid of possible future product releases.
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