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Articles: Enterprise CRM
The worldwide CRM market grew 11.5 percent in 2006 to just under $6.5 billion in revenue; while SAP continues to dominate, Oracle Corp. sees both its revenue and its market share slip.
In a hyper-competitive market, a study suggests trumpeting consumer benefits rather than promoting technology.
Others in the top category are DataFlux, Business Objects, Harte-Hanks Trillium Software, and IBM; expect to see increased M&A activity as smaller, international players make their presence felt.
Magic Quadrant for SFA '07: Oracle's Siebel has to share the spotlight in sales force automation, and additional challengers are closing in.
The use of the Internet in healthcare services will benefit patients and healthcare providers alike--as soon as security concerns are addressed.
In response to a competitor's suit, German software giant acknowledges its subsidiary crossed the line.
A study by IDC reveals that BI software is both popular and necessary; Business Objects and SAS continue to lead the field.
CRM capabilities and business processes enable technology to shine.
Web designers now enjoy unlimited site enrichment tools, which will help companies take e-commerce sites to new levels as broadband adoption rates soar.
The business of medicine and the care of patients are not the same thing; for both segments, customers is difficult to define.
The business apps juggernaut emphasizes its enterprise services strategy and the significance of coinnovation.
Simplifying the business will allow e-commerce managers to focus on core competencies that drive the top line.
New research reveals that enterprise and CRM software isn't just for the big boys anymore.
Either a bad technical implementation or a lack of governance will increase the risk of failure in SOA projects, according to a new report.
A study finds businesses are turning to master data management solutions to improve their business intelligence results; data governance best practices are still key.
The marketing technology vendor releases the latest version of its EMM solution, targeting the gaps across customer touch points.
The business apps juggernaut has announced new and enhanced mobile applications intended to help companies extend SAP business processes to information workers through mobile devices.
Two reports detail the growth of the database and worldwide software storage markets, driven by strong growth in the SMB segment and enterprises looking to host heterogeneous IT environments.
The vendor's new Process Pod for partner ICCM's eService Desk lets users integrate BPM into all aspects of their business, not just the contact center.
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