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Articles: Enterprise CRM
Enhancements include more social and video collaboration capabilities.
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Transforming customer care through big data.
Despite uncertain economic conditions, companies are still focused on expansion.
Technology officers need to move from obstructors to partners.
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
An effective strategy calls for accepting the need for change.
Sports team struggle with collecting and analyzing data about their supporters.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
Five ways to embrace the information you have.
Integrates email, social media marketing capabilities with CRM.
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Enterprise application providers call ERP, CRM solutions "complementary."
Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.
Launch extends enterprise workflow and collaboration solutions to smartphone users.
Bridging silos to provide a better customer experience.
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