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Articles: Enterprise CRM
Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach.
Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.
Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.
Proper engagement will require cross-enterprise change and strategy.
What the software company's write-down could mean for customers, solutions.
The solution combines uniquely packaged customer service best practices with Genesys 8 software.
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Enhancements include more social and video collaboration capabilities.
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Transforming customer care through big data.
Despite uncertain economic conditions, companies are still focused on expansion.
Technology officers need to move from obstructors to partners.
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
An effective strategy calls for accepting the need for change.
Sports team struggle with collecting and analyzing data about their supporters.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
Five ways to embrace the information you have.
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