HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
CRM Featured News,
Posted 27 Feb 2015
Service excellence is finally taking a starring role.
Scouting Report,
Posted 24 Feb 2015
When business teams align, everyone wins.
Viewpoints,
Posted 20 Feb 2015
Meet employees' needs to provide better customer service.
Viewpoints,
Posted 13 Feb 2015
The technology's benefits are too obvious to ignore.
Connect,
Posted 01 Feb 2015
Packaged solutions offer contact centers far-reaching potential.
Reality Check,
Posted 01 Feb 2015
The new features will appeal to CRM beginners and companies on a budget.
CRM Featured News,
Posted 22 Jan 2015
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
CRM Featured News,
Posted 08 Jan 2015
The company promises speedier deployment times and improved services for Salesforce.com customers.
CRM Featured News,
Posted 11 Dec 2014
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
CRM Featured News,
Posted 10 Dec 2014
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
Front Office,
Posted 01 Dec 2014
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
CRM Featured News,
Posted 25 Nov 2014
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
CRM Across the Wire,
Posted 20 Nov 2014
The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.
Magazine Features,
Posted 01 Nov 2014
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
CRM Across the Wire,
Posted 29 Oct 2014
Greater demand for file-sharing capabilities drives integrations.
CRM Featured News,
Posted 17 Oct 2014
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
CRM Across the Wire,
Posted 15 Oct 2014
Customer Relationship Management success relies on thoughtful planning and solid execution. Here are five important points to consider when implementing a CRM solution.
CRM Defined,
Posted 14 Oct 2014
Improved functionality in SalesDesktop Enterprise includes tighter integrations with Microsoft Outlook and Salesforce.com.
CRM Across the Wire,
Posted 09 Oct 2014
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