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Articles: Enterprise CRM
An effective strategy calls for accepting the need for change.
Sports team struggle with collecting and analyzing data about their supporters.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
Five ways to embrace the information you have.
Integrates email, social media marketing capabilities with CRM.
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Enterprise application providers call ERP, CRM solutions "complementary."
Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.
Launch extends enterprise workflow and collaboration solutions to smartphone users.
Bridging silos to provide a better customer experience.
Five tips for creating an agile and successful call center to keep up with customer demands.
Making customers happy needn't require a major overhaul or "big bang" budget.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Application gets enhanced rules and automation, plus templating features
Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
Doing business in multiple countries adds new challenges to social implementations.
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
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