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Articles: Enterprise CRM
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
A new Gartner report says Web 2.0 technologies will force businesses to reconsider their approaches to security.
How to make your employees embrace CRM.
The Japanese-based vendor's purchase of Sphere Communications is a move to bolster its unified communications portfolio, according to one industry pundit.
IDC predicts rapid growth for the BPM software market, which is expected to reach $5.5 billion by 2011.
With a new compensation application, Workstream attempts to introduce enterprise-level functionality to the midmarket.
A recent forecast predicts software-as-a-service will be the dominant source of the market's revenue growth.
The business process management vendor acquires Proforma, expanding its capabilities with enterprise architecture modeling.
Ignoring customer needs is extremely shortsighted and expensive.
The BI vendor releases a new product- and region-focused data cleansing solution as it continues to expand its Enterprise Information Management line beyond customer data.
Sometimes you can judge a book by its cover -- or a company by its name.
Catering to this new breed of always-on customer will require a new approach to CRM.
Automation is beginning to prove its value--not only in cutting costs, but in driving revenue as well.
The vendor's newest version adds an updated interface, business rules creation, and multiplatform compatibility, complete with better formatting for mobile devices.
Oracle reverts to the Siebel moniker for the newest version of its CRM On Demand product, which features several usability, customization, and integration enhancements.
The Asian market for on-demand software nearly doubled last year as awareness and adoption rates boomed; new report says satisfaction is high for CRM and other applications.
Despite the development of CRM best practices, many businesses are still struggling to properly measure the success of their implementations.
With its Summer '07 release, the on-demand specialist expands from on-demand applications to on-demand platforms.
The customer management applications market rose 8 percent in 2006, as it did in 2005; SAP and Oracle continue to lead, but their revenue figures don't tell the full tale.
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